Refund policy

Unfortunately all items are strictly non-refundable.

We may exchange all items provided the item is returned to us in the same unworn, unwashed condition with the swing tag still intact and in the clear packaging it was sent in within 7 days of the date of receipt. Any exchange after this time period may not be accepted. All exchanges must be pre-authorised before the item(s) being returned.

Please note we do not offer refunds or exchanges on any sale items

You must report any issues with the item within 48 hours of receiving the item otherwise any refund or exchanges may be refused. 

If there is a scent of perfume or a mark on the item due to make-up or deodorant from trying on the item, the exchange will be refused and the item will be returned back to you.

Please note that original shipping charges are non-refundable. All subsequent shipping charges to fulfil the exchange will be payable by the customer.  

If any of the exchange procedures have not been followed and we have to return the item back to you, a shipping fee will need to be paid by the customer. The item will remain on hold until this fee is paid.

We reserve the right to refuse exchanges if the exchanges procedures have not been followed.

Depending on how busy we are, it may take up to 10 days to process your exchange from the day it is received back and during Ramadan it may take up to 21 days.

Please email us on contact@loujain-abaya.co.uk with your order number, proof of purchase and reason for exchange. You will then receive a reply within 48 hours with further details on how to return the item. Please note all shipping costs are incurred by the buyer. LOUJAIN will not reimburse the cost of return shipping costs. The item is also your responsibility until it is returned to us, we therefore recommend returned items to be sent in the form of recorded delivery. We will not accept responsibility for items lost in transit.

Thank you so much for shopping with us and being part of the LOUJAIN family!